Sri Lake View Mahaganapathy Temple Trust

Last Updated: 24 September 2026

Sri Lake View Mahaganapathy Temple Trust (“Temple”, “we”, “us” or “our”) respects the privacy of devotees, visitors, donors and users of our website and digital services.

This Privacy Policy explains how we collect, use, store and protect information when you interact with the Temple through our website, Temple management software, online booking services, payment services, WhatsApp communications or other digital services.

By using our website or services, you acknowledge the practices described in this Privacy Policy.

1. Information We Collect

Depending on the services you use, we may collect information such as:

• Name

• Mobile number

• Email address

• Address, where required

• Pooja, seva and event booking information

• Date and time of bookings

• Names provided for sankalpa or other religious services

• Donation and payment-related information

• Receipt and transaction information

• Communication preferences

• Messages or enquiries sent to the Temple

• Information required to provide Temple services requested by you

We only seek information reasonably necessary for providing Temple services, processing bookings and donations, communicating with devotees and administering our activities.

2. Payment Information

Online payments may be processed through third-party payment gateways or financial institutions.

The Temple may receive transaction information such as payment status, transaction/reference number, amount and payment method necessary to confirm the transaction and issue receipts.

Sensitive payment credentials such as complete card numbers, CVV numbers, UPI PINs or online banking passwords are not intended to be collected or stored by the Temple.

Payment processing is also subject to the privacy and security practices of the respective payment service provider.

3. How We Use Your Information

Information collected by the Temple may be used to:

• Process pooja, seva and event bookings

• Process donations

• Generate booking confirmations and receipts

• Provide services requested by devotees

• Send booking and seva confirmations

• Send reminders relating to booked services

• Communicate changes to bookings, schedules or Temple services

• Respond to enquiries and support requests

• Send photographs, videos or other information relating to a seva or service where applicable

• Maintain administrative, financial and transaction records

• Improve our website and Temple services

• Meet applicable legal, regulatory, accounting or security requirements

Where permitted and appropriate, we may also communicate information about Temple events, festivals, poojas and activities. Recipients may choose not to receive such communications where applicable.

4. WhatsApp Communications

The Temple may use WhatsApp and the WhatsApp Business Platform provided by Meta to communicate with devotees and users who have provided their mobile numbers or otherwise interacted with the Temple through WhatsApp.

WhatsApp communications may include:

• Booking confirmations

• Donation or payment confirmations

• Receipts

• Pooja and seva reminders

• Service-related updates

• Photographs and videos relating to a booked seva

• Responses to enquiries

• Temple event, festival or activity information where permitted

For these purposes, information such as your mobile number, name, booking details and relevant message content may be processed through WhatsApp/Meta systems as necessary to deliver and manage the communication.

Use of WhatsApp is also subject to the applicable terms and privacy practices of WhatsApp and Meta.

The Temple does not sell WhatsApp contact information to third parties.

5. Meta and Facebook Login for Business

When an authorized Temple administrator uses Facebook Login for Business or WhatsApp Embedded Signup, the Temple application may receive limited Meta Platform Data such as the administrator’s Meta user ID, name and public profile information, and information about authorized business assets, including Business Portfolio, WhatsApp Business Account and phone-number identifiers and connection status. This information is used only to authenticate the authorization and connect or manage Temple WhatsApp assets. Meta access credentials are processed through secured backend systems and are not exposed in the browser, sold, or used for advertising.

6. Service Providers

We may use trusted third-party service providers to operate parts of our services, including providers of:

• Website hosting

• Cloud infrastructure

• Payment processing

• Email delivery

• WhatsApp and communication services

• Software and technology services

• Data storage and backup

• Security and technical support

Information may be shared with these providers only where reasonably necessary for them to provide services to the Temple or where otherwise permitted or required by law.

7. Sharing of Personal Information

The Temple does not sell or rent personal information to third parties.

We may disclose information:

• To service providers assisting us in delivering Temple services

• When necessary to complete a service requested by you

• To payment processors and financial institutions for transaction processing

• When required by applicable law, regulation, court order or governmental authority

• When reasonably necessary to protect the rights, property, systems or security of the Temple or its users

8. Data Security

We take reasonable administrative and technical measures designed to protect personal information against unauthorized access, loss, misuse, alteration or disclosure.

Access to Temple administrative systems and personal information is intended to be limited to authorized persons and service providers who require access for legitimate operational purposes.

However, no internet-based service or electronic storage system can be guaranteed to be completely secure.

9. Data Retention

We retain personal information for as long as reasonably necessary to:

• Provide Temple services

• Maintain booking and donation records

• Maintain financial and accounting records

• Resolve enquiries or disputes

• Meet legal and regulatory obligations

• Maintain the security and integrity of our systems

Information that is no longer reasonably required may be deleted, anonymized or otherwise handled in accordance with our operational and legal requirements.

10. Your Choices and Rights

Subject to applicable law and legitimate record-keeping requirements, you may contact the Temple to:

• Ask what personal information we hold about you

• Request correction of inaccurate information

• Request deletion of eligible personal information

• Withdraw or change communication preferences

• Raise a privacy-related concern

Certain information may need to be retained where required for accounting, taxation, legal, fraud-prevention or other legitimate purposes.

11. WhatsApp Communication Preferences

If you no longer wish to receive non-essential WhatsApp communications from the Temple, you may inform us through WhatsApp or contact the Temple using the contact information below.

We may still send communications that are reasonably necessary in connection with a transaction, booking, donation, seva or service you have requested, subject to applicable requirements.

12. Children's Information

Temple services and religious activities may involve children and families. Where information concerning a child is required for a Temple activity or event, it should be provided by or with the authorization of a parent, guardian or other person authorized to provide such information.

We do not knowingly seek unnecessary personal information from children through our online services.

13. Cookies and Website Technologies

Our website may use cookies or similar technologies that are necessary for website functionality, security, analytics or improving the user experience.

Third-party services integrated with our website may also use technologies in accordance with their own privacy policies.

Users may control certain cookies through their browser settings where applicable.

14. External Websites and Services

Our website may contain links to external websites or services.

The Temple is not responsible for the privacy practices or content of third-party websites. Users should review the privacy policies of those services before providing personal information.

15. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in Temple services, technology, legal requirements or our data-handling practices.

The latest version will be published on this page with an updated “Last Updated” date.

16. Contact Us

For questions, concerns, corrections or requests regarding your personal information or this Privacy Policy, please contact:

Sri Lake View Mahaganapathy Temple Trust
No. 1, Tank Road, Ulsoor Lake
Bengaluru, Karnataka – 560042
India

Website: https://www.lakeviewganapathy.com

Telephone: +91 7411601181 (Aravind Nag Balaji)

Email: support@lakeviewganapathy.com

For privacy-related requests, please use the Temple's official contact information published on our website.